by objectinspace » Thu May 19, 2022 5:36 pm
Update: Getting set up with proton hit a huge road block almost immediately! In order to use third party clients, you need an app running to decrypt the messages. That app, it turns out, does not work with screenreaders on windows. In particular, the app generates a password you need to send to the client in order to log in with it, and this cannot be read. Hilariously, their linux app is commandline-based, which would be perfect, but presumably they expect windows uers are too stupid for that. So I'm fucked, until they do something about it.
So I sent them a support request! The response was, basically, that yes, it's broken and yes, we know it's broken. We're working on stuff to fix it but no, we can't give you an ETA. Thanks for playing, feel free to check out the gift shop!
I can work around this as I have a light slave who can read the screen, but it has now become about the principle since they did not offer this solution themselves. After roudly berating them, they begrudgingly offered to do a remote session next week. Honestly though, who even uses E2E encrypted email? If they are going to make it this difficult them I don't see the point, and about 75% of me wants to cancel just to punish them.
Is it me? Am I the problem?
Update: Getting set up with proton hit a huge road block almost immediately! In order to use third party clients, you need an app running to decrypt the messages. That app, it turns out, does not work with screenreaders on windows. In particular, the app generates a password you need to send to the client in order to log in with it, and this cannot be read. Hilariously, their linux app is commandline-based, which would be perfect, but presumably they expect windows uers are too stupid for that. So I'm fucked, until they do something about it.
So I sent them a support request! The response was, basically, that yes, it's broken and yes, we know it's broken. We're working on stuff to fix it but no, we can't give you an ETA. Thanks for playing, feel free to check out the gift shop!
I can work around this as I have a light slave who can read the screen, but it has now become about the principle since they did not offer this solution themselves. After roudly berating them, they begrudgingly offered to do a remote session next week. Honestly though, who even uses E2E encrypted email? If they are going to make it this difficult them I don't see the point, and about 75% of me wants to cancel just to punish them.
Is it me? Am I the problem?