by (ᵕ˵ ૩ᵕ)━☆ﾟ.*･｡ﾟ » Wed Nov 13, 2024 7:03 pm
Ice Cream Jonsey wrote: Wed Nov 13, 2024 12:49 pm
We live in a dumb country and while most of it is not the fault of me or my profession, anything involving computers or QR codes and whatnot kind of are. So I apologize. To you, and to America.
Is this the wrong thread? This is probably the wrong thread, but let me tell you my most recent "Government don't know how to use technology" story: I was submitting tax paperwork to our state (as they require us to report income that the IRS doesn't even care about) and went "hey! This wonderful PDF they offer is a thing of beauty: it auto fills fees, lets you add additional reports effortlessly, and even has a link to where you need to submit it!"
I fill out the form, click the link, and hey... I'm now back to the same form as the PDF except in HTML! Broken HTML! I literally cannot submit the information nor documentation they're asking after trying the website on two laptops, a desktop, and I even opened IE and installed Edge in a VM. Being unable to access this portal means I also can't submit the documentation and be forwarded to the payment portal. Fun! The next logical step was to email the department the form, tell them what happened, and try to get this processed ASAP as there is a mountain of other paperwork in front of me that is saying uncouth and terrible things in my ear at night.
Emailed the form. Receive a bounce back. OKAY! Found that they changed their web address and thus the email on the form was out of date. No problemo - I sent the paperwork over to the right channels with questions about how to pay outside the web submission. They emailed me back saying "sorry, due to the lack of attached documentation (I sent them a zip file) and payment, we cannot accept this application."
No answer to my questions. No even vague hint if I am the problem or if their website is borked. Great. What can I do except install a fourth browser (Brave) and... Suddenly the form works! I'm able to add attachments and proceed to the payment portal! ...... Which asks for a PDF that the web form then spat out and had me upload.
Do'h!
[quote="Ice Cream Jonsey" post_id=145616 time=1731527361 user_id=3]
We live in a dumb country and while most of it is not the fault of me or my profession, anything involving computers or QR codes and whatnot kind of are. So I apologize. To you, and to America.
[/quote]
Is this the wrong thread? This is probably the wrong thread, but let me tell you my most recent "Government don't know how to use technology" story: I was submitting tax paperwork to our state (as they require us to report income that the IRS doesn't even care about) and went "hey! This wonderful PDF they offer is a thing of beauty: it auto fills fees, lets you add additional reports effortlessly, and even has a link to where you need to submit it!"
I fill out the form, click the link, and hey... I'm now back to the same form as the PDF except in HTML! Broken HTML! I literally cannot submit the information nor documentation they're asking after trying the website on two laptops, a desktop, and I even opened IE and installed Edge in a VM. Being unable to access this portal means I also can't submit the documentation and be forwarded to the payment portal. Fun! The next logical step was to email the department the form, tell them what happened, and try to get this processed ASAP as there is a mountain of other paperwork in front of me that is saying uncouth and terrible things in my ear at night.
Emailed the form. Receive a bounce back. OKAY! Found that they changed their web address and thus the email on the form was out of date. No problemo - I sent the paperwork over to the right channels with questions about how to pay outside the web submission. They emailed me back saying "sorry, due to the lack of attached documentation (I sent them a zip file) and payment, we cannot accept this application."
No answer to my questions. No even vague hint if I am the problem or if their website is borked. Great. What can I do except install a fourth browser (Brave) and... Suddenly the form works! I'm able to add attachments and proceed to the payment portal! ...... Which asks for a PDF that the web form then spat out and had me upload.
Do'h!