This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 46981532.
Time Details
09/28/2011 12:46:05AM Session Started with Agent (Cezar Palmos)
09/28/2011 12:46:18AM Agent (Cezar Palmos): "Welcome to Dell US Chat! My name is CEZ and I will be your Dell.com Sales Chat Expert. I can be reached at
us_dhs_chat_reply@dell.com or via voicemail at 1-****-****-**** Ext-2160085. How may I help you today?"
09/28/2011 12:46:43AM Larry: "I configured a laptop that I want to buy online"
09/28/2011 12:46:52AM Larry: "I want to buy it using my Dell preferred credit"
09/28/2011 12:47:04AM Larry: "So I have a year to pay it off with no interest"
09/28/2011 12:47:18AM Larry: "But I can't tell from your website if that's the deal I'm getting"
09/28/2011 12:47:57AM Larry: "So I'd like to confirm that that's the deal I'm getting"
09/28/2011 12:47:59AM Agent (Cezar Palmos): "Hi Larry! , Glad you chatted in, I'd be happy to assist you today!"
09/28/2011 12:48:30AM Agent (Cezar Palmos): "yes Larry, by the way are you in the process of configuring the system now"
09/28/2011 12:49:01AM Larry: "I think I have configured it and am ready to check out"
09/28/2011 12:49:33AM Agent (Cezar Palmos): "ddo you want me to review for you to make sure that you don't miss anything?"
09/28/2011 12:50:46AM Larry: "No. I just want to make sure that I'm getting the 1-year deal where if I pay 1,****.53 within one year from date of purchase, I won't owe any interest"
09/28/2011 12:51:32AM Agent (Cezar Palmos): "no worries, Before you end this chat session let me ask you, Have I addressed all your concerns for today?"
09/28/2011 12:53:22AM Larry: "No, you have not. Please don't just say "no worries". Please confirm that I can buy this computer for $1,****.53 and pay pay it off over **** days, and, if I do so, I won't owe any interest. Please say that explicitly."
09/28/2011 12:55:15AM Agent (Cezar Palmos): "I apologize"
09/28/2011 12:56:59AM Agent (Cezar Palmos): "Is there anything else i can assist you with ?"
09/28/2011 12:57:15AM Session Ended
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 46981532.
Time Details
09/28/2011 12:46:05AM Session Started with Agent (Cezar Palmos)
09/28/2011 12:46:18AM Agent (Cezar Palmos): "Welcome to Dell US Chat! My name is CEZ and I will be your Dell.com Sales Chat Expert. I can be reached at us_dhs_chat_reply@dell.com or via voicemail at 1-****-****-**** Ext-2160085. How may I help you today?"
09/28/2011 12:46:43AM Larry: "I configured a laptop that I want to buy online"
09/28/2011 12:46:52AM Larry: "I want to buy it using my Dell preferred credit"
09/28/2011 12:47:04AM Larry: "So I have a year to pay it off with no interest"
09/28/2011 12:47:18AM Larry: "But I can't tell from your website if that's the deal I'm getting"
09/28/2011 12:47:57AM Larry: "So I'd like to confirm that that's the deal I'm getting"
09/28/2011 12:47:59AM Agent (Cezar Palmos): "Hi Larry! , Glad you chatted in, I'd be happy to assist you today!"
09/28/2011 12:48:30AM Agent (Cezar Palmos): "yes Larry, by the way are you in the process of configuring the system now"
09/28/2011 12:49:01AM Larry: "I think I have configured it and am ready to check out"
09/28/2011 12:49:33AM Agent (Cezar Palmos): "ddo you want me to review for you to make sure that you don't miss anything?"
09/28/2011 12:50:46AM Larry: "No. I just want to make sure that I'm getting the 1-year deal where if I pay 1,****.53 within one year from date of purchase, I won't owe any interest"
09/28/2011 12:51:32AM Agent (Cezar Palmos): "no worries, Before you end this chat session let me ask you, Have I addressed all your concerns for today?"
09/28/2011 12:53:22AM Larry: "No, you have not. Please don't just say "no worries". Please confirm that I can buy this computer for $1,****.53 and pay pay it off over **** days, and, if I do so, I won't owe any interest. Please say that explicitly."
09/28/2011 12:55:15AM Agent (Cezar Palmos): "I apologize"
09/28/2011 12:56:59AM Agent (Cezar Palmos): "Is there anything else i can assist you with ?"
09/28/2011 12:57:15AM Session Ended