Directv vs ICJ
Posted: Sat Mar 12, 2005 3:02 pm
For the last couple of weeks I've been having a problem with my Directv service! It was distorting the picture pretty badly whenever a transparent menu was up, or after about 3-4 minutes.
I finally got a chance to deal with it today and called up Directv in order to get a new receiver. I still have the ancient one from five years ago that I got originally.
The automated system said to try a couple things before going any further. Hey what the hell... I am not an expert with these things, I don't mind trying the automated process first if it means talking to a real human later on.
They suggested that I unplug the receiver from the wall for 15 seconds. It can't hurt, right? So I did it.
And goddamn if that hasn't solved the problem. It's been on for 10 minutes with no distortion, and it's not freaking out when a menu is up.
The hell is going on with the firmware there? It worked for YEARS at a time without being turned off. Then it didn't. Then I unplugged it from power, plugged it back in and now it's OK? What kind of a software bug is that? I'm amazed.
Credit to Directv's automated phone system, then. These things almost never work but it did in this case.
I finally got a chance to deal with it today and called up Directv in order to get a new receiver. I still have the ancient one from five years ago that I got originally.
The automated system said to try a couple things before going any further. Hey what the hell... I am not an expert with these things, I don't mind trying the automated process first if it means talking to a real human later on.
They suggested that I unplug the receiver from the wall for 15 seconds. It can't hurt, right? So I did it.
And goddamn if that hasn't solved the problem. It's been on for 10 minutes with no distortion, and it's not freaking out when a menu is up.
The hell is going on with the firmware there? It worked for YEARS at a time without being turned off. Then it didn't. Then I unplugged it from power, plugged it back in and now it's OK? What kind of a software bug is that? I'm amazed.
Credit to Directv's automated phone system, then. These things almost never work but it did in this case.